Open-source customer relationship management solution is free and open-source programs that are often more reliable, robust, and flexible than their commercial counterparts. The Apache Web Server, PHP scripting language, and MySQL database are the most common technologies used in Open-Source CRM solutions.

Because of their ease of use, flexibility, and affordable price tags, they appeal to small businesses that have not always been able to afford expensive Open-Source CRM software licenses.

• • Odoo CRM: Odoo CRM is a web-based solution that allows you to manage all your customer relationships in one place. It incorporates the most important business apps, such as accounting, accounting systems, eCommerce and sales order management, etc. The templates available allow you to set up your company quickly and easily.
    
    
  • Suite CRM: SuiteCRM is an entirely web-based, open-source customer relationship management (CRM) software solution that provides a 360-degree view of your buyers or business. It enables your sales, marketing and customer service departments to discover key information that will help you grow, retain and delight your customers.

• • Espo CRM: EspoCRM is the complete customer relationship management system for small and midsize companies. It combines all your sales business administration into one simple and intuitive web application, which helps you easily manage your sales force, identify prospects, research customers, create custom reports, and analyze relationships.

• • VTiger CRM: When it comes to marketing, sales and support automation, customers expect a seamless experience. Vtiger’s all-in-one CRM empowers you to align your marketing, sales and support teams with unified customer data powered by one view. As a result, you gain the ability to envision and nurture relationships with them at the right moment in their lifecycle.

• • ERP Next: ERPNext is the first customer-centric CRM that gives you real-time visibility of your customer relationships. With the intuitive interface and free up-front, Investing in ERPNext sounds like something you have considered hard but have not been able to justify, because there is no better time to try than now.

Open-source CRM tools are becoming increasingly popular, as people realize the benefits of a more flexible and extensible solution. Both for customer service and sales, open-source CRM software provides an opportunity to customize applications to meet your business needs.

Some organizations are attracted to the open-source model, while others aren’t. If you’re in the former category and want to start your own project but aren’t confident about developing a new application from scratch, consider buying a ready-made tool and modifying it to fit your needs.

References:

• • Techadv.com/blog
  • CodeinWP/blog